Terms of service

Effective Date: August 2026

Welcome to Velora Premium Bags. By accessing or purchasing from our website, you agree to these Terms & Conditions.

General

Velora Premium Bags provides premium bags and accessories through our online store.

We reserve the right to update, modify or discontinue products, prices, promotions or website content at any time, subject to applicable law.

By placing an order, you confirm that the information provided by you is accurate and complete.

Products

We make every effort to display our products as accurately as possible.

However, colours may vary slightly depending on your device, screen settings, lighting and photography.

Product images are for illustrative purposes. Minor variations in colour, texture, stitching, hardware or dimensions may occur.

Pricing

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice, subject to applicable law.

Promotional offers are subject to availability and may be changed or withdrawn at any time.

Orders & Payments

Orders are processed once payment has been successfully received and confirmed.

We reserve the right to cancel or refuse an order where permitted by law, including in circumstances involving:

Incorrect pricing

Product unavailability

Suspected fraudulent activity

Incorrect customer information

Payment verification issues

If an order is cancelled after payment has been received, the customer will be contacted regarding the applicable refund process.

Order Confirmation

Receiving an order confirmation does not necessarily guarantee product availability.

If an item becomes unavailable after an order has been placed, we will contact the customer and provide available options, subject to applicable law.

Delivery

Delivery times provided are estimates and may vary depending on location, courier operations and unforeseen circumstances.

Velora Premium Bags is not responsible for delays caused by circumstances beyond our reasonable control, including:

Courier delays

Incorrect delivery information supplied by the customer

Customer unavailability

Extreme weather

Other unforeseen events

Customers are responsible for providing a correct delivery address and accurate contact details.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, please notify us as soon as reasonably possible and provide photographs of the packaging and product.

Any delivery issue should be reported promptly so that we can investigate with the relevant courier.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

Intellectual Property

All website content, including branding, logos, photographs, product descriptions, graphics and designs, remains the property of Velora Premium Bags or its relevant licensors.

Such content may not be copied, reproduced, modified, distributed or used without appropriate permission.

Limitation of Liability

To the extent permitted by applicable law, Velora Premium Bags will not be liable for indirect, incidental or consequential losses arising from the use of our products or website.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Consumer Rights

Nothing in these Terms & Conditions is intended to limit, exclude or waive any rights or remedies that consumers may have under applicable consumer protection laws.

Where applicable law provides a consumer with a particular right or remedy, that right or remedy will continue to apply.

Contact

For assistance with orders, returns or general enquiries, please contact:

Velora Premium Bags

Email: [Insert Customer Support Email]

Website: [Insert Website URL]

Physical Address: [Insert Business/Physical Address]

These Terms & Conditions are governed by the laws applicable to the transaction and are subject to applicable consumer protection requirements.

VELORA PREMIUM BAGS