Shipping policy

Effective Date: August 2026

At Velora Premium Bags, we aim to make your order experience simple, reliable and transparent.

Order Processing

Orders are processed after successful payment confirmation.

Processing Time: [Insert Processing Time]

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Areas

We currently deliver to:

[Insert Delivery Areas]

If we are unable to deliver to your selected address, we will contact you regarding the available options.

Delivery Time

Estimated delivery time:

[Insert Estimated Delivery Time]

Delivery times are estimates and may vary depending on your location, courier operations, public holidays and unforeseen circumstances.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless a promotional free-shipping offer applies.

Standard Shipping: [Insert Amount / Free]

Free Shipping Threshold: [Insert Amount, if applicable]

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Velora Premium Bags is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

Courier Delays

Once an order has been handed to the courier, delivery may be affected by circumstances outside our reasonable control.

These may include:

Courier delays

Severe weather

Public holidays

Incorrect delivery information

Customer unavailability

Unforeseen logistical disruptions

If your order is delayed, please contact us so that we can assist with the relevant courier investigation.

Damaged Deliveries

If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.

Please keep the original packaging until the issue has been resolved.

Lost Deliveries

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery with the relevant courier and provide an appropriate resolution in accordance with applicable law.

Contact

For shipping assistance:

Velora Premium Bags

Email: [Insert Customer Support Email]

Website: [Insert Website URL]

VELORA PREMIUM BAGS