Refund policy

Effective Date: August 2026

At Velora Premium Bags, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will do our best to assist.

Returns

You may request a return within 14 days of receiving your order, subject to the conditions below and any rights you may have under applicable law.

To be eligible for a return:

The item must be unused and in its original condition.

The bag must be returned with all original tags, packaging and accessories.

The product must not show signs of use, damage, wear or alteration.

Proof of purchase or your order number may be required.

Change of Mind

If you wish to return an item because you have changed your mind, the item must meet our return eligibility requirements.

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged or incorrectly supplied, subject to applicable law.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including items excluded for hygiene, clearance or promotional reasons.

Items that have been used, damaged by the customer or returned without required original packaging may not qualify for a change-of-mind return, subject always to applicable consumer rights.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number

A clear description of the issue

Photos or videos showing the problem

Photos of the packaging, where relevant

Once the issue has been assessed, we will provide the appropriate resolution in accordance with applicable law. This may include a replacement, repair, store credit or refund, where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method where possible.

Please allow 5–10 business days for a refund to reflect after it has been processed. Actual processing times may vary depending on your bank or payment provider.

Nothing in this policy is intended to limit any refund or other remedy required by applicable consumer protection law.

Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we may offer an alternative solution in accordance with applicable law.

Return Shipping

Customers are responsible for ensuring that returned items are securely packaged.

We recommend using a tracked shipping service when returning an item.

Velora Premium Bags cannot accept responsibility for returned parcels that are lost or damaged in transit before reaching us where the customer has arranged and paid for the return shipment, except where applicable law provides otherwise.

How to Start a Return

To request a return, contact our customer support team with your order details.

Email: [Insert Customer Support Email]

Please include:

Full name

Order number

Reason for return

Photos or videos, if applicable

Please do not send your order back before receiving return instructions from our team.

Consumer Rights

Nothing in this Refund & Return Policy is intended to limit, exclude or waive any rights or remedies you may have under applicable consumer protection laws.

Where applicable law provides a consumer with a right to return goods, obtain a refund, replacement, repair or other remedy, those rights will apply notwithstanding this policy.

Velora Premium Bags reserves the right to update this policy from time to time. Any updated version will be published on our website with a revised effective date.

Contact

Velora Premium Bags

Email: [Insert Customer Support Email]

Website: [Insert Website URL]

VELORA PREMIUM BAGS